Support
A person answers, not a form.
Write to supporto@pumpapp.net.
If you are reporting a problem, attach the diagnostics: open Settings → Diagnostics → COPY THE DIAGNOSTICS and paste it into the email. It contains the state of the app and of the database, and no passwords and no tokens.
How you sign in
With an email address and a password, or with Google — on iPhone and on Android — or with Apple, on iPhone. In that case the sheet that opens is the one from your phone: your provider password never passes through PUMP, and all the provider hands us is your email address and your name.
I forgot my password
On the sign-in screen tap “I forgot my password”: we send you an email with a link that opens a page on this site where you pick a new one. The link is good for one hour and one use, and after the change every session is closed — you will have to sign in again on your other devices.
If the email does not turn up, check your spam folder and then write to me: from the address you registered with we will sort it out.
Does my Health data end up online?
No. Weight, steps, heart rate, sleep and workouts read from the Health app stay on the phone. What syncs is your plans, your sessions and your profile.
There is one exception, and you choose it: Karol, which is a Gold feature. When you ask it something, the app sends what you type or photograph to an external service — and, only if you allow it, your health context as well: the name in your profile, weight, height, age, gender, and today's steps, sleep, resting heart rate, exercise minutes and distance. It asks you before the first request, and you can say no and keep using everything else. The details are in the privacy policy.
Does it work without a signal?
Yes, and that is the point: gyms often have no signal. Everything you do is written on the phone first and goes up when the network comes back. The only thing that needs a network is creating your account.
Does the rest timer ring with the screen off?
Yes. The end-of-rest notification arrives with the screen off and the phone vibrates: between two sets the phone is in your pocket, not in your hand.
How do I move my data to another phone?
It syncs on its own, without Gold: sign in with the same account on the other phone and it is there. Sync has been free for everyone since 17 August 2026 — it used to be a line in the price list, and it is not any more. The current list is in Pricing.
How do I cancel Gold?
Where you bought it: the subscription settings of the App Store or those of Google Play. When it ends nothing is deleted: plans, sessions and meals stay where they are.
How do I delete my account?
From “You” → Account → Delete account. It takes all of your data off the servers, including published plans, and it cannot be undone. The step by step — with what stays on the phone and what does not — is in Deleting your account Cookies.