Account
Deleting your account and your data
Updated 19 August 2026 · Privacy policy
From the app, in three taps
This is the normal way, and the only one you need: you run the deletion yourself and it is done at once, without writing to anyone.
- open You;
- under Account, tap Delete account;
- confirm with DELETE.
Everything in your account leaves our servers, including any plan you had published to the showcase, and the session is closed on every device. This cannot be undone.
What is on the phone stays, and goes separately
Deleting the account does not wipe the device: your plans and your workouts stay there and you can keep training, but without an account nothing syncs to another phone any more.
If you want to clear this phone as well, open Settings → Start over. ⚠️ That gesture clears the device only and, on its own, touches nothing on our servers: they are two different things, and leaving for good takes the first one.
By email, only if the app will not open
Write to supporto@pumpapp.net from the address you signed up with and ask for deletion. We answer within 30 days, usually much sooner.
What gets deleted
- the account: email address, name, and every open session on every device;
- the profile: date of birth, gender, weight, height;
- your plans, the sessions you ran, the sets, the meals and the glasses of water;
- any plan you published to the showcase, which leaves the catalogue.
What there is nothing to delete
Health data was never on our server: weight, steps, heart rate, sleep and workouts read from Apple Health or Health Connect stay on the phone, and go when you uninstall the app or revoke the permission. The one exception is yours to make every time, and it is Karol.
How long it takes
Deleting the account is immediate and keeps no copy. ⚠️ Technical database backups may hold a trace for up to 30 days, after which it is gone from there too.